The goal isn't another giant list of things to fix. It's to make the next right decisions obvious – for you and, when applicable, your EA.
A clear picture of how your business operates today
An operational gap analysis
A defined 2-, 4-, and 6-year business vision
A prioritized roadmap instead of a massive to-do list
Clearer ownership between agent and EA
Clarity around what should stay with the agent and what should be delegated
Better-defined roles and responsibilities
A clearer understanding of what kind of support the business actually needs
Guidance for the EA as they develop systems and operational structure
Better groundwork for processes, delegation, onboarding, and accountability
Hiring parameters built around your business rather than someone else's org chart when additional hiring becomes appropriate
Specific deliverables vary by engagement.